Terms & Conditions

1. Agreement to terms

By accessing or using the TFH Site Direct website (www.sitedirect.com.au) or placing an order, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use this website or our services.

2. Use of the website

You must use this website only for lawful purposes. You must not use it in any way that breaches any applicable Australian law or that could damage, disable, or impair the site or any other user's access.

Product images and descriptions are for illustration. We strive to ensure accuracy but do not warrant that descriptions, pricing, or other content are error-free. We reserve the right to correct errors and to modify or withdraw products without notice.

3. Orders and acceptance

Placing an order constitutes an offer to purchase. We reserve the right to accept or decline any order. Order confirmation (by email or other means) does not constitute acceptance; acceptance occurs when we dispatch the goods or notify you of acceptance. We may refuse orders for reasons including stock availability, pricing errors, or suspected fraud.

4. Pricing and payment

All prices are in Australian dollars (AUD) and, unless stated otherwise, exclude GST. GST will be applied where applicable. We reserve the right to change prices at any time; orders are at the price confirmed at the time of order. Payment is due as specified at checkout. We accept the payment methods displayed on the website.

5. Shipping and delivery

Delivery terms are set out in our Shipping and Delivery Policy. By placing an order, you agree to those terms. Risk in goods passes to you on delivery (or on collection if you choose pickup).

6. Returns and refunds

Our Return and Refund Policy applies to all purchases. Please refer to that policy for eligibility, process, and timeframes.

7. Limitation of liability

To the maximum extent permitted by Australian law, our liability for any claim arising from your use of the website or any order is limited to the amount you paid for the relevant goods or services. We are not liable for indirect, consequential, or incidental loss. Nothing in these terms excludes your rights under the Australian Consumer Law.

8. Intellectual property

All content on this website (including text, logos, images, and design) is owned by TFH or its licensors and is protected by copyright and other intellectual property laws. You may not copy, reproduce, or use it for commercial purposes without our prior written consent.

9. Privacy

Your use of the website and any personal information you provide are governed by our Privacy Policy.

10. Changes

We may update these Terms and Conditions from time to time. The current version will always be available on this page with an updated "Last updated" date. Continued use of the website or placement of orders after changes constitutes acceptance of the updated terms.

11. Contact

For questions about these Terms and Conditions, contact us at Sales@Sitedirect.com.au or call 1300 TFH FEN. Our trading address is set out in the footer of this website (full address including Australia).