Privacy Policy

1. Introduction

TFH Site Direct ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website www.sitedirect.com.au or our services, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

2. Information we collect

We may collect:

• Contact details (name, email, phone, company name)
• Delivery and billing address
• Order and transaction history
• Account credentials (if you create an account)
• Communications (inquiries, feedback, support)
• Technical data (IP address, browser type, device information) when you use our website

3. How we use your information

We use your information to:

• Process and fulfil orders and deliver products
• Communicate with you about orders, accounts, and inquiries
• Improve our website, products, and services
• Send marketing communications (where you have consented or where permitted by law)
• Comply with legal obligations and protect our rights

4. Disclosure of information

We may disclose your information to service providers who assist us (e.g. payment processors, freight and delivery partners, IT and hosting providers). We require them to handle your information in accordance with applicable privacy laws. We may also disclose information where required by law or to protect our rights, safety, or property.

5. Storage and security

We store personal information in Australia where possible. We take reasonable steps to protect your information from misuse, loss, unauthorised access, and alteration. No transmission over the internet is completely secure; you provide information at your own risk.

6. Your rights

You may request access to, or correction of, the personal information we hold about you. You may also opt out of marketing communications at any time. To exercise these rights or make a complaint, contact us using the details below. We will respond in accordance with the Privacy Act.

7. Cookies and tracking

Our website may use cookies and similar technologies to improve functionality and user experience. You can adjust your browser settings to refuse cookies; some features may not work correctly if you do so.

8. Changes to this policy

We may update this Privacy Policy from time to time. The current version will be posted on this page with an updated "Last updated" date. We encourage you to review it periodically.

9. Contact us

For privacy-related questions, access or correction requests, or complaints, contact us at Sales@Sitedirect.com.au, call 1300 TFH FEN, or write to us at our trading address shown in the footer of this website (full address including Australia).